Frequently Asked Questions
Everything you need to know about our sustainable, comfort-driven footwear.
What makes earth® shoes sustainable?
We prioritize the planet by using water-based adhesives, recycled materials in our linings, and leather sourced from LWG-certified tanneries to reduce our environmental footprint.
How do I find the right size for me?
Our shoes generally run true to size. We recommend consulting our detailed Size Guide, which includes measurements in inches and centimeters to ensure a perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply use our online portal to generate a prepaid return shipping label.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do earth® shoes provide arch support?
Yes, our designs feature a reinforced arch support and a padded heel to promote natural alignment and provide all-day comfort.
How should I clean and care for my shoes?
For leather styles, use a soft damp cloth and leather conditioner. For suede, use a specialized suede brush to remove dirt and restore the nap.